Do my customers need to install anything?
No. DinExtra runs entirely on WhatsApp — which your customers already have. A simple message to your number opens their dedicated experience.
How much does DinExtra cost?
The platform has no minimum term. You pay a commission on payments made online through DinExtra, plus the payment provider's fees at actual cost, with no mark-up. A minimum monthly subscription applies, offset by your commissions for the month. To find out the commission and the minimum, try DinExtra on WhatsApp, then contact our customer service.
How long until I'm up and running?
Setup takes anywhere from a few hours to a few days depending on your situation. The initial configuration — menu, opening hours, WhatsApp number — is handled entirely by our team; you then retain full control from your dashboard to adjust everything on your own.
Which languages does the chatbot speak?
French, English, Italian, Spanish, Catalan, German, Arabic, Chinese, Dutch, Portuguese, Greek, Japanese, Finnish, Swedish, Danish, Turkish, Hindi — that's 17 languages. The chatbot automatically detects the customer's language and replies in the same language.
Can I edit my menu myself?
Yes, fully. You access a secure web dashboard from your phone where you can add, edit or remove dishes, change your opening hours, manage staff and view statistics.
Are payments secure?
Yes. Online payments are handled by a leading payment provider, with end-to-end encryption and PCI-DSS compliance. We never store card data.
Are there any hidden fees?
No. Everything is written in your contract and itemised on your invoice: the DinExtra commission, the payment provider's fees at actual cost, and the minimum monthly subscription, offset by your commissions for the month.
Is there a minimum commitment period?
No. A service agreement is established between your establishment and DinExtra, with no commitment period: you remain free to terminate it at any time.
What do I need to get started?
Very little: a phone with WhatsApp and an internet connection are enough, with no specific equipment required — no tablet, no printer. You simply need to provide us with a phone number, mobile or landline, which will become the contact number for your WhatsApp chatbot.
Why WhatsApp rather than an app?
Because your customers already use WhatsApp every day: no app to install, no account to create, no friction. It's one of the simplest ways to digitize your reservations and orders.