Do my customers need to install anything?
No. DinExtra runs entirely on WhatsApp — which your customers already have. A simple message to your number opens their dedicated experience.
How much does DinExtra cost?
Nothing for the restaurant: no subscription, no fixed fees and no commission on your sales, within reasonable use. DinExtra earns its revenue solely from a small service fee, paid by the customer when they pay for their order online and shown before payment. No fees on payments at the till or in cash.
How long until I'm up and running?
Setup takes anywhere from a few hours to a few days depending on your situation. The initial configuration — menu, opening hours, WhatsApp number — is handled entirely by our team; you then retain full control from your dashboard to adjust everything on your own.
Which languages does the chatbot speak?
French, English, Italian, Spanish, Catalan, German, Arabic, Chinese, Dutch, Portuguese, Greek, Japanese, Finnish, Swedish, Danish, Turkish, Hindi — that's 17 languages. The chatbot automatically detects the customer's language and replies in the same language.
Can I edit my menu myself?
Yes, fully. You access a secure web dashboard from your phone where you can add, edit or remove dishes, change your opening hours, manage staff and view statistics.
Are payments secure?
Yes. Payments go through Stripe, the global industry leader, with end-to-end encryption and PCI-DSS compliance. We never store card data.
Are there any hidden fees?
No. The bank fees charged by Stripe, our payment provider, are covered by DinExtra: you receive the amount of your sales with no deductions.
Is there a minimum commitment period?
No. A service agreement is established between your establishment and DinExtra, with no commitment period: you remain free to terminate it at any time.
What do I need to get started?
Very little: a phone with WhatsApp and an internet connection are enough, with no specific equipment required — no tablet, no printer. You simply need to provide us with a phone number, mobile or landline, which will become the contact number for your WhatsApp chatbot.
Why WhatsApp rather than an app?
Because your customers already use WhatsApp every day: no app to install, no account to create, no friction. Combined with a service that is completely free for the restaurant — only your customers pay a small service fee on online payments — this makes it one of the most accessible ways to digitise your reservations and orders.